Your account may be placed into a “restricted” state when you are guilty of breaking rules that are severe enough to require a community timeout. Some restrictions are caused by automated processes and in these cases your restriction will be lifted without issue.
When your account is restricted, the following features are disabled or limited: - multiplayer participation - in-game chat - private messaging - public profile - global, country and score rankings
First of all - don’t fret! Some restrictions can be erroneous and in these cases, a simple email is enough to have your problem resolved.
All queries regarding restrictions are handled through our support email (
[email protected]). Any emails regarding your restriction status as well as appeals should be sent here. Contacting staff members in any capacity alongside creating tickets in the Discord server regarding your restriction/appeal is prohibited and may affect your appeal status if you are persistent with this.
Regardless of whether you are sending an appeal or asking for clarification regarding your restriction, please include your Akatsuki username in the email so we know who you are. Furthermore, you will need to send any emails from the email listed on your Akatsuki account. If you have lost access to that email or your Akatsuki account, please get this resolved by creating a ticket on the Discord first.
If you are unsure why your restriction happened, this is fine and often means that it was due to an automated process. In this case, send an email as described above and ask for more information regarding your restriction - if it was made in error, it will be resolved as soon as possible. If not, you should read the following information on how non-erroneous restrictions will be handled.
The most common reasons for restrictions are as follows: - Multi-accounting. Multi-accounting is prohibited on Akatsuki, and this rule is strictly enforced. If you have been found guilty of multi-accounting, your first account will be replaced in a restricted state while any multi-accounts will be permanently disabled. This is non-negiotable. If you multi-accounted because you had trouble accessing your first account (or forgot what it was called), please read above regarding regaining access to this account before appealing. - Account sharing. Account sharing is the act of playing on another person’s account, or having another person play on yours. In some cases, you may be automatically restricted for this reason in cases of shared PCs. If this is the case, please see above regarding erroneous restrictions - we can get this sorted! In event of account sharing, both accounts will be punished under the same circumstances. - Cheating. Using any kind of third-party programs or unfair advantages to enhance your gameplay will result in an immediate restriction. If you are unsure whether something is not allowed - ask. We do not take responsibility for you using unauthorised programs.
There may be other cases where somebody may be restricted and the support team reserve the right to restrict for these reasons. These cases are often more complex, and it is easier to send an email and ask where to go next instead of trying to work it out for yourself.
If your account was not restricted in error, you will be asked to wait a cooldown period before you send an appeal. This cooldown period is used for you to reflect on the actions which led to your restriction, aswell as a guarantee to us that you can be trusted with another chance. It is important during your cooldown period that you do not break any more rules and maintain good behaviour - the outcome of your case is entirely up to you!
With that being said, during this period you are free to email to have any further questions answered (such as when your appeal cooldown ends).
If you send an appeal before your appeal cooldown is up, the appeal will be simply ignored. Please do not be afraid to ask when your cooldown is to avoid this becoming a problem.
If you are here, then you either believe you were restricted in error or your appeal cooldown has expired. As stated above, all appeals are handled via email (
[email protected]). When you send an appeal, you can expect responses to take up to a week. If after this time you still haven’t received a response, you are free to reply to your appeal and ask for an update. If there are further issues beyond that point, then you may as a last resort create a ticket in the Discord to find out if your appeal was received, but we will not handle your case in the ticket.
Appeals exist in order for you to reflect on your actions aswell as convince us that you have improved from your past mistakes and deserve another chance. Due to this, when appealing we expect the following points to be covered in your appeal:
If your appeal got denied, then it is likely inevitable you did something wrong. There are several reasons why your appeal may have been denied:
While our team do their best to treat all appeals fairly without any bias, we will also accept this may not always be the case.
If you feel that your appeal was unfairly denied, you were ignored, or expected a different outcome then we have a process for this. There is another email which is monitored by people who aren’t associated with the appeals team. You can send an email to
[email protected] outlining the following:
Please note that you should not send any initial appeals here - those will be simply redirected to the regular appeals team. Furthermore, please send any emails to the reviews team from the email attached to your Akatsuki account and provide your username in the email somewhere.
It is important to note that emailing the reviews team does not guarantee you will be unrestricted - they will always give a second opinion over your case but this does not guarantee a positive outcome if you are found to be guilty.
|Cheating (first offence)||3 months||Full profile wipe is applied|
|Cheating (second offence)||12 months||Full profile wipe is applied|
|Multi-accounting||2 months||Cooldown will expand by 1 month for any accounts created after your restriction|
|Account Sharing||2 months||Offending players will be met with a full profile wipe|
|Tablet filter abuse (first offence)||No restriction||Profile rollback for scores set|
|Tablet filter abuse (second offence)||3 months||Treated as a regular cheating restriction|
Any restriction cases not mentioned will usually last 2 months, but this time is not guaranteed and will be reviewed on a case by case basis - you should get in touch if this applies to your case.
If you commit another offense while restricted, your cooldown will start again from that date and will be extended by whatever cooldown applies to the new offence.
There are some cases where there will not be a set cooldown. This may be in extreme cases where we may ask you to wait an extended period of time (over 1 year), or not allow you back at all. These cases include, but are not limited to: